FREQUENTLY ASKED QUESTIONS

How do I view my order status?

  • Log in to the site (once you log in, it will say ‘Welcome, *your name*’ in the upper right)
  • Click the dropdown next to your name in the upper right of the web page – select ‘My Account
  • Next, select ‘Order List’ on the left of the web page under ‘My Account
  • Look through the orders by clicking ‘View Order’ and see what the status is of each line item

How do I pay/view my open invoices?

  • Log in to the site (once you log in, it will say ‘Welcome, *your name*’ in the upper right)
  • Click the dropdown next to your name in the upper right of the web page – select ‘My Account
  • Select ‘Open Invoices’ on the left of the web page
  • Then you may view your invoices and their totals
  • To pay an invoice, select the checkbox of the invoices you would like to pay and click ‘Pay Invoices’ in the center of the web page

I cannot find a product through search easily. What is the best way to find it?

  • First, if you have the BMI or manufacturer SKU number, enter that into the search bar
  • Next, try using the product filters on the side of the webpage – i.e., looking for an 80,000 BTU furnace – select the BTU/Hour filter on the side
  • If that doesn’t work, feel free to click through the site categories – i.e. Equipment à Residential Gas Furnaces à Single-Stage Furnaces à 80% Efficiency

Still need assistance? Call us at 920-739-7391

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